Shipping policy



At a Glance: Knowing my notebooks are on their way to you fills me with joy. Because many of my pieces are handcrafted from scratch, I need an average of 2–3 working days to prepare your order with the care it deserves.
Once handed over to the courier, delivery usually takes 24/48 hours within Italy, and 4–7 working days across the rest of Europe. Please double-check your delivery address for complete accuracy. If your parcel arrives damaged, remember to always sign for it "with reservations" to protect us both!

1. Processing & Dispatch Times

Saimai is the absolute antithesis of an industrial assembly line. While some items in the shop are ready-to-ship, others require dedicated creation and artisanal bookbinding.

  • Standard Catalogue Orders: Handled, packed, and dispatched to our courier within 2–3 working days of payment confirmation.

  • Bespoke & Custom Commissions: Because these require dedicated design and hand-stitching, crafting timelines are longer. These will always be discussed, planned, and agreed upon with you directly via email.

2. Delivery Times & Shipping Costs

We ship all orders using reliable, fully trackable express courier services.

  • Italy: Delivered within 24/48 working hours from dispatch (up to 72 working hours for islands and remote regions).

  • European Union (EU): Transit times vary between 4–7 working days depending on the destination country.

Shipping Rates:

Delivery costs are calculated dynamically at checkout based on your location. To thank you for supporting independent craft, we offer free shipping on all European orders over €150. As soon as your package leaves our studio, you will receive an automated dispatch email containing your tracking number so you can follow its journey.

3. Delivery Responsibility & Damaged Packages

  • Address Accuracy: We ship exclusively to the exact address provided during checkout. It is the customer's responsibility to ensure these details are 100% accurate. If a package is returned to our studio due to incomplete or incorrect information (such as a missing door number, incorrect postcode, or a name not displayed on the intercom), the customer will be charged a new shipping fee to re-dispatch the order.

  • Handling Damaged Shipments: Please inspect the external packaging carefully upon delivery. If the box is visibly crushed, wet, torn, or tampered with, it is critical that you accept the delivery only by writing "Received with reservations due to visible damage" on the courier’s digital device or paper slip.

Important: If you accept a damaged parcel without stating this formal reservation, Saimai cannot legally file a claim against the carrier. Consequently, we will be unable to issue a refund or send a replacement.